April 29th, 2020 Covid-19 Update: Virtual Care And Scheduling

April 29th, 2020 Covid-19 Update: Virtual Care And Scheduling

Apr 29 2020

Dear patients, family and friends,   Providing our patients, family and friends with the smile you’ve always dreamed of is my top priority which is why we have completely moved to a virtual practice to continue providing high quality orthodontics in the safest possible way for the time being and to help “flatten the curve

As a tech-forward practice, this transition has been seamless.  Our team has met with patients virtually and can even consult with you to discuss the treatment options available to help you achieve the smile you’ve always wanted for yourself, or for your child from the comfort of your home.

We strongly believe in creating lasting relationships with our patients and their families in a safe and welcoming matter. We will continue to provide an unmatched experience—whether in-person or virtually.

You may be wondering what precautions we are taking to ensure your safety as we start seeing patients at the office.  While the appointment process may look a little different,  our practices  have always been on the front lines of preventing the spread of diseases. From treatment and waiting room disinfection to the strict use of personal protective equipment (PPE), the safety of patients and staff members continues to be of utmost importance.   We want to notify you of our new protocol to follow in office to maintain a safe environment during these unprecedented times.
  1. We will contact you to plan your follow up appointment, we will prioritize appointments by order of complexity Ex; ( Emergencies, severe cases)
  2. Once we reach out to you, we will need for you to submit photos of your teeth through our website finestsmiles.com if you are a patient with braces; if you are a patient with aligners you will have access to our exclusive Virtual Care through  “My Invisalign” app or “3m treatment Tracking” app.  Through these apps you will be able to stay connected with our office, monitor your progress and even do your regular check ins.
  3. Once  we receive your photos and Dr Gutierrez has evaluated them, you will be contacted again to now follow the next step:
  • If you are a patient wearing aligners and your photos show good progress and aligners are tracking you will be able to come in and pick up your next set of aligners.  If an appointment (attachments, refinements, etc) is needed we will let you know the date and time. we will be able to see you.
  • If you are a Braces patient, pictures will show your progress and we will contact you to schedule your next appointment either in-office or Virtual
  1. The day of your appointment you can only come in as follows:
  • ALONE → If you are an adult.
  • ALONE → If you are a teenager (parents should wait out of the office).
  • ACCOMPANIED → If  patient  is a  child  ( We will only allow 1 parent or guardian to come in if patient is 12 or younger)
  1. Please follow current CDC guidelines and come in with your own face mask.
  2. Check in from your car, text 813-906-9598. Include the patient name and a message that says “HERE”.
  3. We will reply to your message and we will let you know when we are ready to see you. We will take your temperature prior to coming into the office if your temperature is 100.3 or higher and an appointment will be rescheduled.  We will call you to refer you to the nearest testing location and will have to notify the Dept. of Health as per current guidelines.
  4. If your temperature is normal we will walk you back to our ” Hand wash station” , after that we will be able to proceed with your appointment.
  5. We want to assure you that once your appointment is completed we are taking these few extra precautions to avoid the spread of Covid-19 and maintain the trend of declining daily cases.
  6. Our team will contact you for your next appointment.
  7. For any other questions about your treatment, account, to make payments, or questions about the new protocols feel free to contact us at 813-968-1611 or Text 813-906-9598
  8. For more info you can go into our website https://finestsmiles.com, or you can also find us on Facebook or Instagram for weekly updates.
We want to remind you that Gutierrez Orthodontics team is here for you and we miss you!

Dr. Alex Gutierrez and team

Gutierrez Orthodontics https://www.finestsmiles.com